Cancellation and Refund Policy

Third Party Manufacturing/ Services

Payment for Third Party Manufacturing /Other Service is made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a Third Party Manufacturing / Other Service is cancelled or postponed, all money paid are retained by MK Healthcare and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Charge Back

If we receive a chargeback or payment dispute from a credit card company or bank, Third Party Manufacturing / Other Service will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored or any further work is done. Instead of issuing a chargeback, contact us at [email protected] to address any issue for that you are about to chargeback so that we can check and fix the issue. Requesting a chargeback or opening a dispute for a void charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

For any circumstances, in case of refund, customer would get refund in 180 working days from the date refund request is made to us via [email protected]

Please read and make sure you fully understand our refund policy prior to making a payment.